The best place to find information about our products is on the individual product pages here on our website. Simply, click the magnifying glass at the top right of the navigation bar and type the name of the product you have a question about. You may also find the answer to your question on our FAQ page which you can visit by clicking here. If you have already done this and cannot find the answer to your question, or if you have a question that is not about a product, please fill out the form below and we will respond as quickly as possible. You may also contact our customer service team at 1-800-255-6061.
1) Orders may be returned for any reason within 14 days of receiving the order for myACG customers, 21 days for myACG+ customers, and 28 days for myACG+ VIP customers. Items must be in original packaging and undamaged with all accessories intact and included. The customer is responsible for the cost of shipping the order back to ACG.
2) If you received your order and the items were damaged upon receipt, you must notify ACG within 3 business days of the delivery date listed on the tracking number to receive a replacement or a full refund. This rule applies even to orders that were placed as gifts. We recommend all customers inspect each items packaging for any visible damage before giving away to friends or family. Any returns outside of the 3 day period with visible damage to the packaging or products will be rejected.
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